Thanks for purchasing our products at https://shop.outputsuccess.com/
Due to the nature of our business, where all items are made to order, and many of them are personalized; our company restricts these policies to customized products that are typically not returnable and refundable.
If there's an issue with the order, such as the wrong item received or a mistake with the engravings, the customer should contact our customer support team. We encourage our customers to take a video while opening the parcel or even provide a photo showing the case. All complaints will be entertained with Parcel Opening Video.
Detailed Policy
We do not offer refunds for any orders placed except for the following situations:
- You have requested the cancellation of an order that is "In Production," and our support team was able to grant that cancellation request.
- If we're unable to replace an item under the remakes process, for example, because a product was discontinued.
Any refund issued will have payment processor fees deducted from the refund amount.
We are not responsible for refunds issued by sellers at their discretion or due to payment disputes/chargebacks.
